Our People

Banos Alexandrou

Managing Director


Banos set up the Research Advisory Service after spending nearly 20 years designing and delivering multi-methodology research across the public and private sectors.

After completing a Masters in Social Research Methods he started his career as a researcher in the Home Office before moving on to take senior account and management positions within international and niche research agencies and business consultancies.

Banos has applied his quantitative and qualitative research expertise across consumer and business markets for clients such as BT, Royal Mail, Sky, VW, Prudential, VimpelCom and Shell. He has devised and delivered programmes of intervention research and evaluation and patient and public engagement for the Department of Health and NHS organisations across the UK. And, he has helped organisations such as the WWF, Seafood Alliance, London Voluntary Services Council and the RNIB better understand and respond to their many stakeholders.

Banos has an abiding interest in how organisations can better equip themselves to commission and undertake primary research and passionately believes that pragmatism and rigour are both essential in devising research that stimulates better decision making.

Banos currently co-facilitates the MRS Essentials of Quantitative research training with Laura. Banos set up the ResearchSurgery in recognition of the value of case study specific training through his exposure to those with a need but no expertise in commissioning and delivering research for their organisations.Banos is a certified member of the MRS (CMRS).

Before embarking on a research career Banos worked within the Citizen Advice Bureaux service as an adviser and a policy officer. He has also provided pro-bono advocacy through the Free Representation Unit at employment and social security appeal tribunals.

Banos is a trained barrister and enthusiastic pianist.

More details on his career can be found on his LinkedIn profile.

Laura Korhonen


Laura has been delivering high quality research to the public and private sectors for over a decade.

After graduating from the London School of Economics with a Masters in Economics and Economic History Laura embarked on a graduate career in Estonia as a market analyst researching the Baltic markets.

From here she joined Research International UK as a senior executive where she honed her considerable quantitative skills in the demanding international FMCG environment undertaking concept and product development, brand tracking and segmentation research.

Her move to Doctor Foster Intelligence enabled her to broaden her portfolio of research to the Department of Health and NHS and independent organisations across the UK undertaking research that covered patient experience, behavior change, population segmentations and informing and evaluating healthcare communication campaigns.

Since then she has held senior positions within agencies specializing in healthcare research delivering high-quality quantitative and qualitative research to the pharmaceutical industry.

Laura’s broad and demanding experience means that she can offer all elements of research design and delivery across sectors.

Laura has been the lead facilitator for the past three years and was instrumental in the latest design of the MRS Essentials of Quantitative research course.

More details of her career can be found on her LinkedIn profile.

Rick Dent


Rick is a highly experienced research practitioner and former agency owner. For almost 20 years he was Senior Partner at the London-based full-service research agency, RSM. He is a Certified Member of the UK Market Research Society (CMRS) and holds a Masters degree in Computing Science.

Rick has a wealth of hands-on research knowledge, as well as considerable experience of designing and implementing in-house research training. His full-service research experience is extensive, covering quantitative and qualitative methods, ad hoc and continuous projects, and consumer, B2B and stakeholder studies. He has directed a wide range of research, including brand, reputation, communications, web evaluation, customer and concept testing, and has advised multi-national and mid-market companies, consultancies, and public sector organisations. He is particularly knowledgeable about international research.

As a former research agency owner, Rick has extensive business development, team leadership and general management experience.

John Madden


John has an extensive track record in market research, business management, education and training. He is a Certified Member of the UK Market Research Society (CMRS) and holds a BA (Hons) in Economics and a PGCE (FE) in Business and Finance.

John started his career as a Lecturer at the College for the Distributive Trades, teaching Business Studies and Economics focusing on research design, data collection methods and analysis and interpretation techniques. John owned and managed the full-service market research agency RSM Research. He managed high profile research studies for government and commercial clients and was responsible for ensuring company compliance with MRS Company Partner requirements, ISO procedures and Data Protection legislations.

His project experience covers a broad range of research types (including service evaluation, thought leadership, brand & communications, corporate reputation, customer satisfaction and market sizing) and quantitative and qualitative methods (including CATI, face to face and tele-depths, online, focus groups, postal and hall tests).

John’s wide-ranging experience equips him to help research teams deliver best practice research that is grounded in the commercial and operational realities faced by all practitioners.

Dr Joel Miller

Academic Partner

Dr. Joel Miller is a widely published policy researcher and research methods specialist, with a particular interest in crime and criminal justice.

Across the last two decades, he has led dozens of research projects in Europe and the Americas. For example, he conducted the definitive contemporary study of police corruption in England and Wales for the UK Home Office; designed an empirically validated risk assessment tool for use in New York City’s juvenile justice system; and has led a variety of crime and criminal justice assessments in the Caribbean for the Inter American Development Bank the UK Department for International Development.

Joel has had appointments at the UK Home Office, the University of Malaga in Spain, the Vera Institute of Justice, New York, and Rutgers University, New Jersey. He has also consulted for a variety of international, government and, non-profit organizations as well as private companies. He holds a PhD in Sociology and MSc in Social Research Methods from Surrey University, and a BA in Human Sciences from Oxford University.

Currently Joel is an Assistant Professor in the School of Criminal Justice at Rutgers University, where he leads teaching of research methods on the school’s graduate programs.

Joel is also a fluent Spanish speaker and plays bass guitar.

David Mullet

Academic Partner

David Mullett has more than 10 year’s experience of working with healthcare data. He has helped organisations from across the English healthcare system to improve outcomes through the smart use of data.

This has given him a thorough knowledge of the strengths and weaknesses of the many complex datasets from community care, primary care, secondary care, mental health, public health and social care, and how data can be used to help improve outcomes for patients and service users.

In addition, David is co-author on a number of peer-reviewed systematic reviews and statistical analyses (https://www.ncbi.nlm.nih.gov/pubmed/?term=mullett+d).

Neil Carey

Academic Partner

Neil is principal lecturer and course leader at the Manchester Metropolitan University in the faculty of Social Work and Social Change. He has particular responsibility for the development of the faculty’s international programme and works with educational institutions across the world in devising collaborative programmes of work.

He lectures in organizational communication and has been instrumental in the effective training of generations of health service management and clinical professionals in the use of social research methods.

His academic interest in the way in which issues of sex and sexuality are mediated and constructed in contemporary cultural contexts means that he has innovated and challenged practice in the field of qualitative research methodology. His research practice has been concerned with building organizational capability in children and young adult services through innovation in training and development.

Neil is a regular contributor of papers at international conferences that seek to reappraise and challenge conventional wisdom on research methods.